The new CRM-related modules of Dynamics 365 are well-developed and offer extensive functionality. One of the most exciting capabilities of Dynamics 365 is the “artificial intelligence” built in to the sales-related aspects of the software. This artificial intelligence integrates with Microsoft Office 365 to draw data from CRM accounts, emails, calendar appointments, social marketing accounts, inventory, accounting, and more. Dynamics 365 uses this data to provide useful information and make helpful suggestions to keep your sales team on track. The most exciting new features of Dynamics 365 are more fully explained in this “First Look” presentation by Microsoft.